April 25, 2025
Customer reviews are a tried and tested form of social proof. They motivate users throughout their purchasing process, assist in establishing brand identity, and even improve search engine rankings. But when it comes to collecting reviews, companies usually have a primary question in mind—should you manually collect reviews or automate the process?
Let's go deep down into both processes and see which one provides better outcomes for your Shopify store.
Manual collection of reviews usually entails contacting customers via email, chat, or follow-up phone calls to gather feedback. Others even use in-person reminders or printed QR codes with review URLs.
Automated systems trigger review requests after a specific event — like a purchase or delivery. These can be set up to send review request emails without manual input.
Automated review collection typically outperforms manual efforts in terms of volume, consistency, and efficiency. Especially for growing Shopify stores, automation ensures no opportunity is missed. However, combining both can yield even better results — automation for the masses, and manual outreach for loyal or high-value customers.
If you’re looking to automate review requests while maintaining flexibility, Rivyo Product Reviews App is a game-changer.
It allows Shopify merchants to:
Whether you're scaling your store or just starting out, Rivyo helps you turn happy customers into powerful advocates — without the manual hassle.
Manual review collection has its charm, but in today’s fast-paced e-commerce world, automation is essential. The key is to find the right balance — automate your core review requests and reserve manual efforts for personalized touches.
Looking to simplify your review collection process? Give Rivyo a try and watch your review count — and conversions — grow.
Boost trust and sales by showcasing authentic product reviews on your Shopify store with Rivyo.
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Rivyo seamlessly integrates with your favorite themes, page builders, and Shopify apps, ensuring a smooth and hassle-free setup. No coding required-enhance your store's functionality effortlessly!