How Vivien Yeo’s Beauty Store Collected Over 14,000+ Reviews Using Rivyo

May 30, 2025

Case Study Vivien Yeo’s Beauty Store Collected Reviews Using Rivyo

On this article

Client: Vivien Yeo’s Beauty Store

Platform: Shopify

App Used: Rivyo: Reviews & Loyalty

Industry: Beauty & Skincare

Vivien Yeo’s Beauty Store is a growing online beauty brand that emphasizes customer trust and product transparency. To strengthen their online credibility and boost conversion rates, they integrated the Rivyo: Reviews & Loyalty app into their Shopify store — and the results speak volumes.

The Challenge

As a fast-growing ecommerce brand in the beauty industry, the store needed a scalable and reliable way to:

Collect genuine customer reviews
Display them seamlessly on product pages
Drive customer engagement with loyalty incentives

The Solution: Rivyo App

With Rivyo, the store was able to streamline the entire review collection process and present social proof that matters. The app’s automation, customizable widgets, and rich review formats played a key role in shaping brand trust.

Key Results

📈 14,948 Reviews Collected

Vivien Yeo’s Beauty Store successfully collected over 14,000 reviews, with a remarkable 99.99% of them being text reviews, showing customers were truly engaged in sharing their experiences.

🏆 Highest Reviews in a Month:

A peak was recorded in November 2019 with 626 reviews collected in just one month, a clear sign of high customer interaction and Rivyo’s effectiveness during high-traffic seasons like Black Friday and holiday sales.

💬 Authentic Customer Feedback

The volume and depth of reviews enabled the brand to gain valuable product insights and build a strong community around their beauty offerings.

Why It Worked

✅ Ease of Use: The team quickly customized the review request emails and review display settings to match their brand tone and style.

✅ Rich Review Format: The option to collect text-based reviews helped build deeper trust with potential customers.

✅ Seamless Integration: Rivyo worked flawlessly within the Shopify ecosystem without disrupting the shopping experience.

Final Thoughts

Thanks to Rivyo: Reviews & Loyalty, Vivien Yeo’s Beauty Store turned customer voices into its biggest marketing asset. From improving product visibility to enhancing customer trust, this case is a testament to how powerful reviews can be in driving ecommerce success.