Auprobuy × Rivyo: Building Trust Through Customer Reviews

Online shoppers want proof before they buy. They read reviews, check ratings, and look for real customer experiences. Without trust signals, even great products can lose sales.

That was one of the key challenges for Auprobuy.

Auprobuy wanted a better way to collect customer reviews, show social proof across the store, and create a shopping experience that felt more trustworthy. The team needed a simple solution that could help them collect and display reviews without creating extra work.

That’s where Rivyo came in.

Who is Auprobuy, and what was their situation before Rivyo

Auprobuy is a Shopify store selling everyday lifestyle products to customers all over the world. The team worked hard on their products, kept their prices fair, and made sure orders went out on time. But when new visitors landed on their store, they had no real reason to trust it.

The store had almost no reviews. Only around 40 reviews were showing across all their products when they started. New shoppers would come in, look around, and leave. The team could see this happening in their analytics, but didn't know how to fix it. They knew their existing customers were happy. The problem was that nobody outside could see that.

"We had people buying from us and loving their orders. But a new visitor coming to our store for the first time had no way of knowing that. We looked just like any other store with nothing to show for it."

 

Auprobuy Team

What the real problem was and why it was hurting sales every single day

The issue was not product quality. Customers were satisfied. The real problem was that no one was making it easy for happy buyers to share their experience. A customer would get their order, love it, and move on with their day. That good feeling never made it back to the store page where the next shopper could see it.

The Auprobuy team tried sending a few manual emails asking for reviews. It took too long and did not scale. They looked at a few review apps but found them either too expensive for their budget or too hard to set up. They needed something simple that would work without hiring a developer or spending hours figuring it out.

"Every day without reviews meant more people leaving our store without buying. We were losing sales that were almost there. The shopper just needed one more reason to trust us, and we had nothing to give them."

Auprobuy Team

Why Auprobuy chose Rivyo over everything else they looked at

After testing a few options, the team found Rivyo. The first thing that stood out was that the free plan was actually useful. It was not a limited version designed to push you into paying right away for a store that was still growing; that mattered a lot.

What really sold them was the review import feature. Rivyo lets you pull in reviews from Amazon and AliExpress for similar products. This meant Auprobuy could go from 40 reviews to hundreds, almost overnight, for their key products. They did not have to wait months to build up social proof from zero.

The setup took one afternoon. The team installed Rivyo, matched the widget style to their store theme, and had automated review request emails going out to new buyers the same evening. When they had a small question, the Rivyo support team replied quickly and solved it.

"We had tried other apps before and always hit a wall somewhere. With Rivyo, everything just worked. We set it up, walked away, and came back the next morning to see review request emails already going out to our customers."

Auprobuy Team

Exactly what they did step by step after installing Rivyo

The team started by using the import tool to bring in reviews from Amazon and AliExpress for their top 12 products. This gave those pages an immediate boost. Shoppers landing on those products could now read real feedback instead of seeing an empty reviews section.

Next, they set up automated review request emails to go out seven days after delivery. This gave customers enough time to actually use the product before being asked. The emails were short and friendly, with a single link to leave a review. No long forms, no complicated steps.

They also turned on the photo review option. This turned out to be their biggest surprise. Customers started sending in real photos of their orders at home, unboxing their items, and showing the product in use. These photos became the most clicked content on the entire store because shoppers trusted them more than anything else.

Finally, they enabled Google Rich Snippets, which made their star ratings show up directly in Google search results. When someone searched for a product like theirs, the Auprobuy listing now showed stars next to it. That one change alone brought in more clicks from search.

"The photo reviews changed everything. When a real customer sends a photo of our product on their kitchen counter or their desk, that is more powerful than any ad we have ever made. People believe it because it is real."

Auprobuy Team

The numbers that show exactly how much things have changed in 6 months

The results after six months tell a clear story. Auprobuy started with just 40 reviews on their entire store. By the end of month six, that number had grown to over 620 reviews, a jump of 1,450%. Their store conversion rate moved from 1.8% to 4.1%, which is a 128% improvement and meant that more than twice as many visitors were now turning into paying customers. The average product rating across the store climbed from 2.9 stars to 4.8 stars, giving every product page a much stronger first impression. Monthly clicks from Google search grew from 1,200 to 4,800, a 300% increase, driven entirely by star ratings now showing up in search results.

The team collected 180 photo reviews from scratch, going from zero to a full gallery of real customer images. Their review request emails ran at a 41% open rate, turning post-purchase emails into a reliable new channel for collecting feedback. The repeat purchase rate rose from 22% to 61%, showing that customers who engaged with reviews came back far more often. And across all of this, monthly revenue grew by 67% over six months, climbing steadily each month rather than spiking and falling.

"The numbers speak for themselves. We went from 40 reviews to over 600 in six months. Our conversion rate more than doubled. And the biggest surprise was that our Google traffic grew by 3 times just because people could now see our star ratings in search results."

Auprobuy Team

What Auprobuy is planning to do next with Rivyo as they keep growing

With a strong review foundation now in place, the team is adding Rivyo's Loyalty and Rewards program. The idea is simple: give customers points every time they buy, every time they leave a review, and every time they refer a friend. Instead of spending more money to find new customers, they want to reward the great ones they already have and turn them into regulars.

They are also looking at the Q&A widget, which lets shoppers ask questions right on the product page and get answers from the store or from past buyers. It is one more way to turn a product page from a simple listing into a real conversation between buyers and the brand.

"We used to think of our product pages as the finish line. Now we see them as the start of a relationship. Reviews, Q&A, loyalty points, it is all part of how we talk to our customers and make them want to come back."

Auprobuy Team